Sunglass Hut

Reviews

• EB

  Eajaz ali baig

  May 7, 2026
  1.0
  I purchased a pair of Oakley sunglasses but decided to return them because they weren’t comfortable in bright sunlight, as they were not polarized. When I visited the store, the sales associate seemed unsure about the billing calculations and initially refused to process the return. After I clearly explained the discounts I had received at the Swindon Designer Outlet, she eventually accepted it. The interaction, however, lacked basic courtesy—there was no politeness or friendliness, and it felt as though assisting me was a burden. This occurred on February 7th around 5 PM. In contrast, my experience at the Swindon store was excellent—easily one of the best customer service experiences I’ve had. Unfortunately, the service at the Reading store was the complete opposite and came across as unprofessional.
• HN

  Honest Reviewer NGL

  Mar 21, 2026
  1.0
  We were refused service at 6:15 pm on a Saturday despite the opening hours clearly stating a closing time of 7 pm. It would be helpful if you could update this information on Google. Unhelpful staff!! The worst part was the door being slammed shut in my face. It was the worst customer service I’ve ever experienced. I will be raising official complaint shortly
• ET

  elsa Tom

  Mar 21, 2026
  5.0
  Had a great experience with Tunji. He was incredibly patient, adjusting my sunglasses multiple times until they fit perfectly, and even helped fix another pair I had for over a year, which I didn’t realise could be adjusted. He was friendly, knowledgeable, and really helpful in guiding me to the right size and shape. Excellent customer service.Thank you Tunji…
• CW

  Chris Warren

  Jan 17, 2026
  5.0
  Staff in sunglass hut in reading very professional and so helpful was looking for a classic looking rayban. They help to sort and make sure they fitted and looked right great service
• PB

  Phillip Bragg

  Aug 8, 2020
  5.0
  Excellent choice of sunglasses 😎